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New Plan, Same Purpose: Making Moments Matter

Our 2022 – 2026 Strategic Plan

Throughout our nearly 30 years of combined history, Lisaard & Innisfree Hospice is proud to provide exceptional palliative care for adults with a life-limiting illness, supporting them and their family through the end-of-life journey and into bereavement.

Though the care we’ve provided has been consistently outstanding, the nature of the community we serve has changed. The Region of Waterloo has developed dramatically around us, our healthcare system has readjusted, and the demographics of our communities have transformed. And while these changes can present unique challenges, they also offer incredible opportunities for us to continue to evolve the excellent care we are known for.

In the face of this change and complexity, Lisaard & Innisfree Hospice remains grounded in the legacy Sheila and Val O’Donovan envisioned. This provides us a solid foundation as we look to respond to both individual and community needs, now and into the future. Over the past year, we’ve had meaningful conversations with community and health system partners, our donors and sponsors, and our staff and volunteers – all to help confirm what individuals at end-of-life and their families need and expect from us.

We remain committed to advancing and strengthening high-quality hospice and palliative care within our community, and to Making Moments Matter for our residents and their families by providing them exceptional care and attention.

And we don’t just have a plan – we have our plan.

A plan that will guide our priorities and our work over the next five years. A plan that’s forward-focused while honouring our roots. A plan that’s innovative and bold to help ensure we achieve our renewed vision.

Our Vision

We are a compassionate community in which everyone has access to high-quality, seamless palliative care, where end-of-life choices are respected and supports are readily available.

Our Mission

We provide compassionate palliative care and supports in our hospices and communities for individuals and their families through the end-of-life journey.

Our Values


Our staff and volunteers are accountable to each other and the communities we serve, and we take responsibility for – and are transparent in – our actions. This enables us to continue to deliver the exceptional care we are known for in the Region.


We promote collaborative relationships with families, community partners, stakeholders, and each other to problem-solve, create the best solutions, deliver exceptional care, foster healthy communities, and achieve common goals.


We are proud to continue providing the excellent care we are known for, and we strive every day to increase and share our knowledge and expertise with our stakeholders in hospice care and the communities we serve.


We treat everyone with respect – our residents and families, our staff and volunteers, and our partners and community. We are open to serving all members of our community, and are committed to equity and inclusion.


We treat everyone with kindness, esteem, and dignity in delivering our exceptional hospice palliative services, earning the trust of our residents, families, and communities every day.

Download a high-level copy of our Strategic Plan by clicking the icon below.